RESERVATION POLICIES

Children's Policies:

Infants from 0 to 2 years old: Upon request. Cradle available
  • Children from 2 to 10 years accepted with a minimum of one adult in a single occupancy.
  • Children from 11 years old are considered adults

Pet Policy:

  • Pets: Not accepted

Payment Policies:

  • To guarantee the reservation you must make the payment in the country house indicated in your confirmation.
  • Once the payment has been made, please send a copy of the voucher to villacaracol@caracolgroup.com.
  • If you do not receive payment within the established period, your reservation will be canceled without prior notice.
  • If you wish to pay by credit card, please contact our office.
  • Reservations are 100% prepaid
  • We do not accept checks or cash

Cancellation Policy:

  • In case of cancellation notified up to 15 days before arrival no penalty will be charged and the amount paid will be reimbursed. There may be administrative expenses. The refund can take up to 7 days.
  • In case of cancellation notified between 14 days and 8 days before arrival, a penalty equivalent to the amount of the first night will be charged and a refund of the difference will be made, if any. There may be administrative expenses. The refund can take up to 7 days.
  • In case of cancellation notified from 7 days before arrival, a penalty of 100% will be charged and the amount paid will not be refunded and can not be used as credit for a future reservation.
  • In case of no show, late arrivals or early departures a penalty of 100% will be charged and the amount paid will not be reimbursed and can not be used as credit for a future reservation.